Privacy Policy, Terms and Conditions

               Privacy Policy

With this Privacy Policy we inform you about the processing of your personal data and the data
protection claims and rights you are entitled to pursuant to Article 13 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR):
To start with an important fact: We shall never sell your email address to 3rd parties – period. We will
only share your details with 3rd parties that you expressly consent to being shared with. We take your right to privacy seriously and want you to feel comfortable using our platform (website, apps and other digital services). This Privacy Policy deals with personally identifiable information (referred to as “Data” below) that may be collected by us on our site. This Policy does not apply to other entities that we do not own or control or persons that are not our employees, agents or within our control. Please take time to read our Terms and Conditions.
1 Processing of Data
Your data is processed by Russian Traditions company limited “RT” Co. Ltd
198096 St. Petersburg, the boulevard Novatorov, 19 liter A. 14-N office 8
The data protection officer at Russian Traditions Co.Ltd is Mr Alex Churicov and you can contact him via email using
Russian Traditions Co.Ltd processes your personal data that we receive from you as part of our business relationship. The information and data concerning you are necessary for the management of your order / your booking and additional services.
Personal data includes your personal details (e.g. name, address, contact details, nationality). In addition, this may include order / booking data (e.g. payment orders), data from the fulfilment of our contractual obligation (e.g. insurance details), advertising and documentation data (e.g. browser records), register data, image and sound data (e.g. telephone recordings), information from your electronic communication with us (e.g. cookies) as well as data for compliance with legal requirements.
Please take note that your user name, e-mail address, or other submissions that you make on this site may contain your real name or other personally identifiable information and, as a result, may appear on this site. Like many platforms, we may also automatically receive general information that is contained in our server log files such as your IP address and cookie information. Information about how advertising may be served on this site (if at all) is set forth below. Russian Traditions use third-party secure banking gateway for payments. Your credit card details are NOT stored on Russian Traditions, instead your information is securely stored and encrypted with Payment security, payment takes place on a secure bank server. Payment security is guaranteed by an SSL certificate and 3-D Secure protocol. In layman terms this means when you save or update your credit card details on Russian Tradition, these details are being securely stored within Payment, payment takes place on a secure bank server fully secure vaults to ensure your information cannot be used by malicious 3rd parties.
Russian Traditions and its employees are unable to view your cardholder information.
2 Use of Data, Purposes and Legal Basis of the Data Processing
We process your personal data in accordance with the GDPR for the purposes and on the legal basis as outlined below:
Given consent pursuant to Article 6 item 1 a) GDPR, if you have granted us consent to process your
personal data. Any consent given may be revoked at any time with future effect. Fulfilment of
contractual obligations pursuant to Article 6 item 1 b) GDRP, as the processing of
your personal data is carried out for the order management / your booking and the execution of your
orders and all activities required for the operation and management of a tour broker.
For the protection of legitimate interests pursuant to Article 6 item 1 f) GDPR, as if necessary, within the framework of balancing interests of us or a third party, data may be processed, by us or by a third party, beyond the actual fulfilment of the contract, in order to safeguard legitimate
interests (provided that you have not objected to the use of your data pursuant to Article 21 GDPR) e.g. direct customer approach procedures and review and optimisation of needs analysis, advertising or market and opinion research, telephone records (e.g. customer support,complaints);
consultation of and data exchange with credit agencies for the identification of default risks;
measures for business management and development of services and products;
measures for protecting employees, customers and property;
measures for prosecution.
We may use Data to customize and improve your user experience on this site and to contact you. We will make efforts so that your Data will not be provided to third parties unless:
(i) provided for otherwise in this Privacy Policy;
(ii) we obtain your consent, such as when you choose to opt-in or opt-out to the sharing of Data;
(iii) a service provided on our site requires the interaction with or is provided by a third party, by way of example an Application Service Provider; (iv) pursuant to legal process or law enforcement;
(v) we find that your use of this site violates our this Policy, Terms and Conditions, other usage
guidelines or as deemed reasonably necessary by us to protect our legal rights and/or property;
(vi) or (vi) this site is purchased by a third party whereby that third party will be able to use the Data in the same manner as we can as set forth in this Policy. In the event you choose to use links that appear on our site to visit other platforms, you are advised to read the privacy policies that appear on those sites.
3 Recipients of Data
We will transfer your data to the tour operator who will carry out the tour you booked.
We share personal data with advertising partners, including your email address, as part of the marketing of our services through third parties (to ensure that relevant advertisements are shown to the right audience). We strive to only share email addresses in hashed form to enable the matching of your email address with an existing customer database so that your email address cannot be used for other purposes.
4 Protection Rights
According to Chapter III GDPR, you have the right to obtain information regarding your data or to limit its processing or to correct, delete it, the right of objection against processing and the right to data portability.
Furthermore you have the right to revoke any consent given at any time with future effect.
As far as the data processing is legitimated by Article 6 item 1 f) GDPR you have the right to object to the use of your data pursuant to Article 21 GDPR.
You can exercise these rights by sending an email to the following address:
5 Cookies
Like many platforms, we set and use cookies to enhance your user experience, such as retaining your personal settings. Advertisements may appear on our platform and, if so, may set and access cookies on your computer and is subject to the privacy policy of those parties providing the advertisement. Read the Russian Traditions Cookie Policy
6 Children
We do not allow persons who are ages eighteen or younger to become members of this site.
7 Changes to this Privacy Policy
We may make changes to this Policy from time to time without notification.
While this Privacy Policy states our standards for maintenance of Data and we will make efforts to meet them, we are not in a position to guarantee these standards. There may be factors beyond our control that may result in disclosure of data. As a consequence, we disclaim any warranties or representations relating to maintenance or nondisclosure of Data.
9 Contact Information
If you have any questions about this Policy or our platform, please feel free to info@russian-
Terms and Conditions
Russian Traditions Company (hereafter referred to as “Russian Traditions”,”we”, “us”, or “our”) provides an online platform sells its own tourism products and as an agent to the Operators connects Operators who have knowledge and experience with a particular travel destination or activity with travellers seeking to experience such destinations and activities (collectively with the Site and Application (each as defined below), the “Services”). The Services are accessible at and any other websites through which Russian Traditions makes the Services available (collectively, the “Site”) and any related applications (the “Application”). By using the Services, you agree to comply with and be legally bound by the terms and conditions of these Terms of Service (“Terms”), whether or not you become a registered user of the Services. These Terms govern your access to and use of the Site, Application and Services and all Collective Content (defined below) and constitute a binding legal agreement between you and Russian Traditions. Please carefully read these Terms and our Privacy Policy and our Legal Notice, each of which is incorporated by reference into these Terms. If you do not agree to these Terms, you have no right to obtain information from or otherwise continue using the Services. Failure to use the Services in accordance with these Terms may subject you to civil and criminal penalties.
Key Terms
If you accept or agree to these Terms on behalf of a company or other legal entity, you represent and
warrant that you have the authority to bind that company or other legal entity to these Terms and, in
such event, “you” and “your” will refer and apply to that company or other legal entity.
Russian Traditions reserves the right, at its sole discretion, to modify the Services at any time and without prior notice. If we modify these Terms, we will post the modification on the Site or via the Services or provide you with notice of the modification. We will also update the “Last Updated Date” at the top of these Terms. Any changes will become effective immediately upon your acceptance of the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Services.
The Services are intended solely for persons who are aged 18 years or older. Any access to or use of the Services by anyone under 18 is expressly prohibited. By accessing or using the Services you represent and warrant that you are 18 or older.
How the Site, Application and Services Work
The Services can be used to facilitate the listing, reviewing, searching, comparing, meeting other people, entering contests and booking of tours, cruises and other types of activities (“Group Tours”). Such Group Tours are included in Listings on the Services.
Operator Cancellations and Refunds
If an partner of Russian traditions within your tour cancels a confirmed booking made via the Platform Russian Traditions, a refund of only the Tour Cost for
such booking will be made to the applicable Traveller within a commercially reasonable time of the
cancellation. If an partner of Russian traditions within your tour cancelled a confirmed booking and you, as a Traveller, have not received an email or other communication from Russian Traditions, please contact Russian Traditions at
See Russian Tradition’s Privacy Policy and for information and notices concerning Russian Tradition’s collection and use of your personal information.
Member Conduct
You understand and agree that you are solely responsible for compliance with any and all laws, rules, regulations that may apply to your use of the Site, Application, Services and Content. In connection with your use of the Services, you may not and you agree that you will not: violate any local, state, provincial, national, or other law or regulation, or any order of a court, including, without limitation, zoning restrictions and Tax regulations;
The Services (including the Site and Application) and Collective Content are protected by copyright,
trademark, and other laws of Russia. You acknowledge and agree that the Services (including the Site and Application) and Collective Content, including all associated intellectual property rights is the exclusive property of Russian Tradition and its licensors. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or
accompanying the Services (including the Site and Application) or Collective Content.
Russian Tradition Content and Member Content License
Subject to your compliance with the terms and conditions of these Terms, Russian Tradition grants you a limited, non-exclusive, non-transferable license to (i) access and view any Russian Tradition Content solely for your personal and non-commercial purposes and (ii) access and view any Member Content to which you are permitted access, solely for your personal and non-commercial purposes. You have no right to sublicense the license rights granted in this section. You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Services or Collective Content, except as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Russian Tradition or its licensors, except for the licenses and rights expressly granted in these Terms.
Proprietary Rights Notices
All trademarks, service marks, logos, trade names and any other proprietary designations of Russian
Tradition used herein are trademarks or registered trademarks of Russian Tradition.
We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Services (“Feedback”). You may submit Feedback by emailing us at You acknowledge and agree that all Feedback will be the sole and exclusive property of Russian Traditions and you hereby irrevocably assign to Russian Traditions and agree to irrevocably assign to Russian Traditions all of your right, title, and interest in and to all Feedback, including without limitation all worldwide patent, copyright, trade secret, moral and other proprietary or intellectual property rights therein. At Russian Tradition’s request and expense, you will execute documents and take such further acts as Russian Traditions may reasonably request to assist Russian Tradition to acquire, perfect, and maintain its intellectual property rights and other legal protections for the Feedback.
Copyright Policy
Russian Tradition respects copyright law and expects its users to do the same. It is Russian Tradition’s policy to terminate in appropriate circumstances the Russian Traditions Accounts of Members or other account holders who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders.
Entire Agreement
You may not assign or transfer these Terms, by operation of law or otherwise, without Russian
Tradition’s prior written consent. Any attempt by you to assign or transfer these Terms, without such
consent, will be and of no effect. Russian Traditions may assign or transfer these Terms, at its sole
discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.
Any notices or other communications permitted or required hereunder, including those regarding
modifications to these Terms, will be in writing and given by Russian Traditions (i) via email (in each case to the address that you provide) or (ii) by posting to the Site or via the Application. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.
The failure of Russian Traditions to enforce any right or provision of these Terms will not constitute a
waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Russian Traditions. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise. If for any reason an arbitrator or a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.
Prizes and rewards
Travellers: You agree that this website, in their sole discretion, may award rewards and prizes to
travellers and businesses as they see fit and we will do not need to justify the methodology behind our decisions. The prizes and rewards supplied are not redeemable for cash and this website reserves the right to cancel and withdraw any such rewards and prizes at its sole discretion without any justification required.
Contacting Russian Tradition
If you have any questions about these Terms or any App Store Sourced Application, please contact
Russian Tradition at
Contacting Russian Traditions
If you have any questions about these Terms, please contact
Russian Traditions at
Payment, cancellation and refund conditions
Privacy Policy
Your privacy is important to us. We know that you care about how information about you is used. We
want to share with you the policies and practices we have adopted to protect your privacy so that you
feel confident about how we handle the personal information you entrust to us.
While we do not plan to modify our policies very often, it is always advisable to double-check to be sure that you have read and agree with our most current policy statement. Any change in our privacy policy will be prospective only. We will not make any changes that have retroactive effect unless legally required to do so.
Data Protection
In order to process your tour booking, Russian Traditions will need to use personal information for you and other passengers included in your booking, which may include each passenger’s name, address, phone number, email address, passport number, credit/debit card number and sensitive information such as health, medical, dietary, mobility, religious or other special requirements. This personal information may be passed on to other suppliers for your travel arrangements in addition to public authorities (such as customs and immigration), security and credit checking organisations, and
otherwise as required by law. Similarly, we may also need to provide personal information to
contractors who provide services to or for us (such as sending mail, processing payments, providing
marketing assistance). In making your booking, you consent to your personal data being passed to
relevant third parties as set out above.
We may also use the personal information you provide us to review and improve the tours and services that we offer, and to contact you (by post, email and/or phone) about other tours and services offered by Russian Traditions that you may be interested in. If you don’t want to receive this information or want a copy of the personal information we hold about you, write to us at the following locations depending on which currency you booked in:
Russia 198216, St. Petersburg, Novatorov b., 19, letter A, room 14-N, office 8
Russian Traditions may charge a fee for supplying you with this information as permitted by law.
We ask visitors providing e-mail addresses to let us know if they would like further information or
updates from our site; only those who request it will receive follow-up e-mail or other communications from us. We also offer visitors an “opt-out” option at any time they wish to cease receiving e-mails or other information from us. We never sell or give the information that you voluntarily provide us to any third party. It is used solely by us, our agents or business partners to respond to your requests and to better serve you.
Other Information
We reserve the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfill your requests, or to cooperate in any legal
Final payment prior to departure:
Pay your attention. The deadline for the final possible payment for the tour is written on the tour page. Each tour has its own time limit.
Your tour reservation will be confirmed on receipt payment (e-payment on invoice).
Russian Traditions reserves the right to cancel the reservation and impose cancellation charges should payments not be received within the above specified periods. Trafalgar we will not be responsible for lost reservations. Any change or substitute of a passenger name within 30 days.
After booking and payment, you will receive an e-ticket and check it. If you need to get a visa to enter
Russia, we will send you a special form to fill out and instructions. In this case, you will need to go to the nearest Russian consulate. Please note that if you do not have a Russian visa, you should plan your trip taking into account the time period for making a visa.
When canceling a reservation, Russian Traditions reserve the right to charge expenses incurred or a part of these expenses for the organization of the tour that was ordered by you earlier
If you change the tour to another tour with a later date of arrival, Russian Traditions do not charge an
additional fee if the second round is available. Notice of cancellation must be made in writing either directly to Russian Traditions. Booking conditions – what’s included in the tour price Hotel accommodation: Prices are per person. If you are traveling with someone or more than two
people, and you want to live in one room, you need to make us a request on the tab (book a group tour), and we will bill you for the tour according to your wishes.
Cancellations and Cancellation Fees:
Notice of cancellation must be made in writing either.
If you have prepaid your gratuities to your Tour Director & Driver, this will be detailed within your tour
vouchers and tour documentation. Please note that prepaid gratuities cover only the land portion of
your tour itinerary.
Airfares to and from your destination, except where specified, airport taxes and fees; passport and visa (Russian Traditions assist in obtaining a visa to their clients who ordered a tour in Russian Traditions from invitations to the consulate and obtaining a visa to consultations, but the cost of the consular fee must be paid by the client separately) fees; airline fees for checked and/or excess baggage; insurances of all kinds; tips to Tour Directors, motorcoach drivers, local city guides and cruise staff; gratuities on ferries, trains and cruise ships; porterage at train stations; laundry; phone calls; minibar; beverages; meals not detailed in the itinerary; optional excursions; and all items of a personal nature. The tour price also does not cover costs and expenses, including the return to your home, if you leave the tour at your own volition or due to illness, or as a consequence of official action by the government of any country visited. Airline Seating: Seat assignment and special meals can be requested at time of booking.  Rail/cruise+tour combinations do not include tips on either the train or cruise ship, these are the sole responsibility of the passenger.
Refunds and Penalties:
Illness or Absenteeism: In the event of your withdrawal from a tour after commencement for reasons of illness, you must obtain a medical certificate in support of any insurance claim. We regret that no
refunds can be made for absences from a tour, including but not limited to missed meals or sightseeing.
Tour Prices: Are based on costs, charges, tariffs, rates, prices, taxes, levies and exchange rates as at time brochures went to print. Should these change, the price of your holiday may increase. No surcharges in respect of cost or currency fluctuations will be made once payment for the tour of your land tour is received. This does not apply to fuel surcharges and any taxes, charges or levies imposed by any government or their agencies. In exchange for these guarantees, no refund will be made if costs are reduced. Please note that if the total tour price increases by more than 10%, passengers will have the right to cancel their tour within 7 days of notification of the surcharge without penalty.
Tour Participation: Children under 5 years of age are ineligible on coach tours. Children under 8 years of age are ineligible on River Cruises. Children under 18 years of age must be accompanied by an adult. If you order a group tour for students on Russian Traditions, in this case Russian Traditions can provide an escort for your group to solve the legislation of the Russian Federation.
Pets are not permitted on trips.
Itinerary Variations: Trade fairs or other events occasionally cause changes from scheduled
hotels. In these and in other cases substitute hotels may be used and will be of a similar standard and location whenever possible. On tours that include cruises the ship may be changed due to operational reasons. 
Extended Stays: If you have arranged with us extra night accommodation at a destination before or after your tour, please understand your stay will be at your sole expense. Please also be
aware that if your extra night hotel is not the hotel where your tour begins, you will be responsible for
your own transfer arrangements at your own expense.
Tour Cancellation: Russian Traditions reserves the right to cancel or re-schedule any tour departure in accordance with operating requirements or circumstances beyond its control. Trafalgar is not responsible for any other travel arrangement affected due to our cancellations. 
Travel Insurance: Russian Traditions recommends that all passengers purchase comprehensive travel insurance. Russian Traditions cannot be held responsible if a passenger is denied entry for being unable to provide details to the authorities of such insurance.
Complaints procedure: Should you have a complaint in respect of your holiday, you should inform Russian Traditions.
Russian Traditions are fully responsible for the provision of services paid by the client on the site, with the exception of circumstances not dependent on Russian Traditions, or force majeure circumstances not related to Russian traditions.
Trafalgar Tours (Aust) Pty Ltd. is only responsible for the services of reservations and ticketing. It does not accept any responsibility or liability for any of the acts, omissions or defaults, whether negligent or otherwise, of its principle Trafalgar Tours International Ltd., or any of the companies of the Trafalgar group of companies. All matters arising in relation to the services provided by Russian Traditions company limited Ltd., but not in respect of other things, are subject to the law of the St. Petersburg, Russia.
In the case of computer or human billing error we reserve the right to re-invoice passengers with
correct billing.
If you decide that you do not want to visit a Russia you intended to visit because of any law, condition or requirement of any government authority, official, servant or agent, you are
responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancellation or amendment fees.
Noone of Russian Traditions, or any of their servants or agents, including Russian traditions company limited,accept any responsibility or liability for your acts, omissions, defaults, conduct, state of health, condition or circumstances.
It is your responsibility to comply with the terms, conditions or requirements of Russian Traditions, or to bear any costs or losses incurred as a consequence of you not complying with them.
Holidays & Changes: During local or national holidays in Russia, certain facilities such as museums,
sightseeing tours and shopping may be limited. In such instances and whenever possible; slight itinerary adjustments are made by Russian Traditions to minimise inconvenience to tour members. Holidays, closing days and other circumstances may change the day of the week for scheduled “dining out”, gala dinners, sightseeing and other activities.
Your booking arrangements are to be made by you or your Travel Agent and the person effecting the
booking shall be deemed to have accepted the booking conditions.
Our partners.
Russian traditions work only with licensed companies providing travel services. All partners of Russian Traditions are included in the Unified Federal Register of Tour Operators of Russia and work on the territory of Russia legally with a license for their travel activities. Russian Traditions do not work with agents without a license.
Passports & Visa: You are responsible for all visas, permits, necessary health requirements, and any
other documents as required by laws, regulations and orders Russia. All passengers traveling in Russia require a Passport, valid for 6 months beyond the conclusion of their trip, and with
appropriate visas. You can also get acquainted with information on countries whose citizens can enter Russia without a visa here. It is the responsibility of each passenger to have a valid Passport and necessary visas, as well as to comply with entry, health or other requirements of the countries visited.
The Russian Traditions and/or their employees and their agents are not responsible for passport, visa requirements, entry, health or other requirements of the countries visited or for any loss sustained by you for failing to comply with laws, regulations, orders and/or requirements of Russian Federation.